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Practical writing on business systems, operational design and how to evaluate the tools you run your business on.
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Latest articles
Three pieces to start with. More will be added as we publish them.
August 2026 · 6 min read
What Is a Business Operating System?
A plain explanation of the category, what it replaces, and how it differs from a CRM, a booking tool, or a bundle of apps.
Read the article →August 2026 · 7 min readBooking Software vs a Business Operating System
Why a calendar tool and a system that runs your whole operation solve different problems, and how to tell which one you actually need.
Read the article →August 2026 · 6 min readConfiguration vs Custom Development
The real tradeoffs between configuring an industry-specific system and commissioning bespoke software from scratch.
Read the article →