Terms of Service

Scope of these Terms

These Terms apply to:

• the Voltalyze website and commercial pages
• the Voltalyze Business Operating System, including the Beauty & Wellness BOS
• branded or client-linked deployments configured by Voltalyze
• onboarding, setup, support, and managed maintenance
• any country-specific commercial terms that expressly reference these Terms

If a signed proposal, order form, invoice, or separate written agreement conflicts with these Terms, the order of precedence is:

1. signed proposal, order form, or written agreement
2. country-specific commercial terms agreed in writing
3. these Terms
4. the Privacy Policy
5. general website copy and marketing materials

Business customers only

The Service is offered for business use only. You may only purchase or use the Service if you are:

• a company, partnership, incorporated business, or other organization acting for business purposes, or
• a sole trader, freelancer, or self-employed individual acting for business purposes.

The Service is not offered to consumers acting mainly for personal, family, or household purposes.

The Service

Voltalyze provides a managed business operating system. Depending on the deployment and agreed scope, the Service may include branded booking flows, website or domain integration, customer portal, appointments, calendar, staff and service management, CRM, reviews, reminders, payments, reporting, and related operating features. The Service is not marketed or provided as a purely self-serve software license. It includes managed setup and ongoing operational support within the scope agreed for the Client's deployment.

Onboarding and customer dependencies

Configuration, activation, and ongoing operation of the Service depend on the Client supplying accurate information, granting required access, and cooperating in good faith with Voltalyze. The Client is responsible for providing and maintaining, as applicable:

• a Stripe or other payment processor account where payments are processed
• a calendar account where calendar integration is required
• domain or subdomain access, including DNS cooperation
• branding assets, logo, and brand colors
• business details, legal entity information, and tax registration details where applicable
• staff list, service catalogue, service prices, opening hours, and locations
• business policies, including cancellation rules, refund rules, and customer communication preferences
• required website access where website integration is in scope
• any other access or information requested in the onboarding form or by the Voltalyze team

Acceptable use

The Client is responsible for how the Service is used by the Client, its staff, and its end customers. The Client must not use the Service to:

• make unlawful medical, clinical, therapeutic, or health claims
• offer or advertise services restricted to licensed medical or regulated practitioners unless the Client holds the required licences and approvals
• operate in breach of applicable consumer protection, advertising, age, consent, patch-test, or marketing rules
• offer or deliver unsafe, illegal, misleading, exploitative, or unlicensed services
• infringe third-party rights, including intellectual property, privacy, or publicity rights
• transmit malware, attempt to compromise the Service, or interfere with other clients' use of the Service

The Client is responsible for ensuring that all services, staff, treatments, pricing, customer communications, age restrictions, consent requirements, patch-test requirements, marketing messages, and regulatory obligations comply with applicable laws in the countries where the Client operates.

Fees, billing, and taxes

Fees for the Service are billed monthly in United States Dollars (USD), in advance, on a recurring basis from the billing start date stated in the applicable order or invoice. Fees are exclusive of taxes. The Client is responsible for any applicable sales tax, VAT, GST, withholding tax, or similar taxes and duties in the jurisdictions where the Client operates, except for taxes imposed on Voltalyze's net income.

Voltalyze may adjust fees for renewal periods or for newly added scope on prior written notice. Continued use of the Service following the effective date of a fee change constitutes acceptance of the new fees.

Payment processing, Stripe fees, and dispute liability

This section applies to payments the Client accepts from its own end customers through the Service (for example, bookings, gift cards, memberships, and any future payment features added to the Service). It is separate from, and additional to, the Fees, billing, and taxes section, which covers the Client's subscription fees payable to Voltalyze.

Stripe as the exclusive payment processor. The Service uses Stripe, via Stripe Connect embedded connected accounts, as the exclusive payment processor for all transactions the Client takes through the Service. To accept payments, the Client must complete Stripe's onboarding inside the Service and keep its Stripe connected account in good standing.

Stripe processing fees are the Client's cost. Stripe deducts its standard processing fees (typically in the range of approximately 1.5% to 2.9% plus a small fixed per-transaction amount, varying by card type, geography, and Stripe's then-current published rates) directly from each transaction before payout to the Client. Voltalyze does not receive, retain, or mark up these fees. The Client acknowledges that Stripe processing fees are a cost of accepting card payments and are not a charge levied by Voltalyze.

No Voltalyze commission on transaction revenue. Voltalyze's compensation is limited to the BOS subscription fee described in the Fees, billing, and taxes section. Voltalyze does not take a commission, platform fee, or percentage of the Client's payment volume.

Because the Client does not hold a direct Stripe dashboard login and all payment operations are administered through the Service, Voltalyze remains the party to which Stripe assigns dispute losses at the platform level. The Client agrees that:

• if a Client end customer initiates a chargeback or payment dispute and Stripe or the card network debits Voltalyze's platform account for the disputed amount and/or any related dispute or chargeback fee (currently approximately $15 USD per dispute, or the equivalent in the transaction currency, subject to Stripe's then-current published rates), Voltalyze will invoice the Client for the full amount debited;
• such invoices are due within 14 days of the invoice date;
• if unpaid within that period, Voltalyze may (at its discretion) deduct the outstanding amount from the Client's next BOS subscription renewal, add it as a balance owed to Voltalyze, or offset it against any other amounts Voltalyze holds on behalf of the Client;
• Voltalyze may suspend the Client's instance of the Service and its Stripe payment processing capability if dispute-related debts remain unpaid.

Voltalyze's role in dispute handling. Voltalyze provides tooling within the Service to help the Client respond to disputes, including evidence submission and refund processing. Voltalyze is not obligated to litigate, contest, or otherwise defend disputes on the Client's behalf. Final responsibility for defending a dispute rests with the Client; Voltalyze acts as a facilitator, not as a legal representative.

Refunds. Refunds initiated by the Client through the Service are processed via Stripe against the Client's connected account. The refunded amount, together with a proportional refund of Stripe's original processing fee where Stripe provides one, is deducted from the Client's Stripe balance automatically. Voltalyze does not process refunds on behalf of the Client and does not front refund amounts.

Stripe account compliance. The Client is responsible for keeping its Stripe onboarding information (including business name, tax identifiers, bank account details, and beneficial ownership) accurate and up to date. If Stripe restricts, pauses, or terminates the Client's connected account due to compliance issues, KYC failures, or breach of Stripe's terms of service, Voltalyze is not liable for lost revenue, delayed payouts, or suspended payment processing.

Currency and payout timing. Stripe payouts are made in the Client's local currency to its nominated bank account in accordance with Stripe's standard payout schedule (typically 2 to 7 days, depending on country and account status). Voltalyze does not control Stripe's payout timing.

Changes to Stripe fees. Stripe's fee schedule is set by Stripe and may change over time. Current rates are published at https://stripe.com/pricing. Voltalyze will make reasonable efforts to notify Clients of material fee changes but is not obligated to do so and is not liable for changes made by Stripe.

This section supplements, and does not replace, the Fees, billing, and taxes section (which governs the Client's subscription payments to Voltalyze) and the Termination by Voltalyze and Suspension sections (which apply to unpaid dispute-related invoices in the same way they apply to unpaid subscription fees).

Failed payment, grace period, and suspension

Suspension for non-payment does not relieve the Client of the obligation to pay outstanding fees, including fees accrued during suspension. Reactivation after suspension is conditional on full payment of outstanding amounts and may be subject to a reasonable reactivation fee at Voltalyze's discretion.

Cancellation and term

Unless a different term is stated in a signed proposal or order form, the Service is provided on a rolling monthly basis. The Client may cancel at any time by written notice to Voltalyze at claudiu@voltalyze.com. Cancellation takes effect at the end of the then-current billing period. No partial-period refunds, pro-rations, or credits are issued for the unused portion of any period in which cancellation takes effect.

Fixed-term commitments made through a signed proposal remain payable in full for the agreed term, regardless of whether the Client continues to use the Service.

Termination by Voltalyze

Voltalyze may suspend or terminate the Service, in whole or in part, with immediate effect if:

• the Client materially breaches these Terms and, where the breach is capable of being cured, fails to cure within 10 business days of written notice
• the Client breaches the Acceptable use section in a manner that is not promptly cured upon notice
• the Client's use of the Service creates a security, legal, regulatory, reputational, or operational risk to Voltalyze, to other clients, or to end users
• fees remain unpaid after the 14-day grace period
• the Client becomes insolvent, ceases business, enters administration, or is the subject of equivalent proceedings
• Voltalyze is required to do so by law, regulation, or order of a competent authority

Suspension

In addition to suspension for non-payment, Voltalyze may suspend access to the Service, in whole or in part, where:

• use of the Service is abusive, unsafe, or in breach of the Acceptable use section
• there is a credible security, fraud, or compliance risk that requires immediate action
• a third-party provider that the Service depends on imposes restrictions or outages outside Voltalyze's reasonable control
• a legal or regulatory authority requires or recommends suspension

Voltalyze will use reasonable efforts to notify the Client of a suspension and to restore the Service once the underlying cause has been resolved.

Support and service levels

Voltalyze provides operational support during business hours, primarily by email at support@voltalyze.com. Voltalyze targets a first response to support requests within one business day, measured in Singapore Standard Time (SGT), Monday to Friday, excluding Singapore public holidays. Response targets are targets and not contractual service-level guarantees unless expressly stated otherwise in a signed proposal.

Voltalyze targets monthly uptime of 99.5% for the production Service, measured over each calendar month and excluding scheduled maintenance, emergency maintenance, force majeure events, third-party provider outages, and downtime caused by the Client or by content, configuration, or integrations supplied by the Client.

Data handling and security

Voltalyze processes Client data, customer data, and operational data in connection with delivering the Service. Voltalyze applies commercially reasonable technical and organizational measures to protect data against unauthorized access, loss, or alteration. Detailed information on data handling, lawful bases, retention, international transfers, end-user rights, and the named subprocessors used to operate, host, secure, support, process payments, send communications, and maintain the system is set out in the Voltalyze Privacy Policy, which is incorporated into these Terms by reference. Voltalyze may engage trusted third-party service providers and subprocessors to deliver the Service, with further details provided in the Privacy Policy.

Post-termination data

Following cancellation or termination of the Service, Voltalyze will, on written request from the Client made within 30 days of the effective termination date, make commercially reasonable efforts to provide the Client with an export of its business data in a structured, commonly used format.

After the 30-day export window, Voltalyze will delete the Client's business data from active production systems within 60 days, subject to (i) data retained in routine backups, which is overwritten in the ordinary cycle, and (ii) data retained where required by law, regulation, or to defend legal claims.

Intellectual property

Voltalyze retains all right, title, and interest in and to the Service, including the underlying software, infrastructure, design, components, methods, know-how, configurations, and improvements, together with all related intellectual property rights. No rights are granted to the Client by implication, estoppel, or otherwise, other than the limited right to access and use the Service during the term in accordance with these Terms.

The Client retains all right, title, and interest in and to its business data, customer data, branding assets, content, and information supplied to Voltalyze. The Client grants Voltalyze a non-exclusive, royalty-free, worldwide licence to host, process, transmit, display, and otherwise use such materials to the extent necessary to provide and improve the Service.

Confidentiality

Each party may receive confidential information from the other in connection with the Service. The receiving party will use confidential information only to perform under these Terms, will protect it with at least the same standard of care it uses for its own confidential information (and in any event no less than a reasonable standard), and will not disclose it to third parties except to its personnel, advisors, and subprocessors who need it and are bound by equivalent obligations of confidentiality. Confidentiality obligations survive termination for a period of 3 years, except for trade secrets, which remain protected for as long as they qualify as trade secrets under applicable law.

Warranties and disclaimers

Voltalyze warrants that the Service will be provided with reasonable skill and care. Except as expressly stated in these Terms or in a signed proposal, the Service is provided on an "as is" and "as available" basis. To the maximum extent permitted by law, Voltalyze disclaims all other warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, uninterrupted operation, or freedom from errors.

Limitation of liability

The liability cap and exclusions above do not apply to:

• fraud or fraudulent misrepresentation
• willful misconduct or intentional breach
• the Client's obligation to pay fees owed under these Terms
• misuse of confidential information
• infringement claims caused by materials, configurations, or content supplied by the Client
• unlawful activity by the Client
• any liability that cannot be limited or excluded under applicable law

Indemnification

The Client will defend, indemnify, and hold harmless Voltalyze, its affiliates, and their personnel from and against any third-party claims, losses, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to: (i) the Client's content, branding, services, or end-customer interactions; (ii) the Client's breach of these Terms or the Acceptable use section; or (iii) the Client's violation of applicable law or third-party rights.

Force majeure

Neither party is liable for any delay or failure to perform (other than payment obligations) caused by events beyond its reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, government action, pandemics, labor disputes, internet or telecommunications failures, cloud-provider outages, or denial-of-service attacks.

Changes to these Terms

Voltalyze may update these Terms from time to time. When changes are material, Voltalyze will provide reasonable notice, typically by email to the Client's primary contact or by an in-product notice, before the changes take effect. Continued use of the Service after the effective date of the updated Terms constitutes acceptance of those Terms. If the Client does not accept the updated Terms, the Client's sole remedy is to cancel in accordance with the Cancellation and term section.

Assignment, severability, entire agreement, no waiver

The Client may not assign or transfer these Terms or any rights under them without Voltalyze's prior written consent. Voltalyze may assign these Terms in connection with a corporate reorganization, merger, acquisition, or sale of substantially all of its assets.

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions remain in full force and effect, and the invalid or unenforceable provision will be modified to the minimum extent necessary to make it enforceable while preserving the parties' intent.

These Terms, together with any signed proposal, the Privacy Policy, and any documents incorporated by reference, constitute the entire agreement between the parties regarding the Service and supersede all prior or contemporaneous understandings on the subject.

Failure by either party to enforce any provision is not a waiver of that provision or of any other provision.

Governing law and jurisdiction

These Terms are governed by and construed in accordance with the laws of Singapore, without regard to its conflict-of-laws rules. The parties submit to the exclusive jurisdiction of the courts of Singapore for the resolution of any dispute arising out of or in connection with these Terms or the Service.

Version history

• 19 July 2026, Added the Payment processing, Stripe fees, and dispute liability section reflecting the transition to a salon-pays-fees model on Stripe Connect, including a transitional clause for customers provisioned before this date.
• 17 May 2026, Previous revision.
• 1 January 2026, Initial effective date.

Contact

Legal notices and questions about these Terms should be sent to claudiu@voltalyze.com.

VOLTALYZE PTE. LTD. (UEN 202554078Z), 2 Venture Drive, 19-21, Vision Exchange, Singapore 608526.