Usage Packs

Scalable add-on capacity for voice, messaging and workflow automations — so your system can grow with your business without interruptions.
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What Are Usage Packs?

Usage Packs give you extra minutes, messages and/or automation runs whenever you need them. They keep your system running smoothly during busy periods, high-volume days or when your operations expand — with simple, predictable pricing and no surprises.

Usage Packs

Choose the best Usage Pack for your business.

Voice Packs

  • 100 minutes – €49
  • 300 minutes – €129
  • 500 minutes – €199
  • 1000 minutes – €349
Overage: €0.75 per minute
Buy Voice Pack

Message Packs

  • 1,000 messages – €19
  • 5,000 messages – €79
  • 10,000 messages – €149
Overage: €0.02 per message
Buy Message Pack

Automation Packs

  • 5,000 runs – €59
  • 10,000 runs – €99
  • 25,000 runs – €199
Overage: €0.05 per run
Buy Automation Pack

Custom Pack

  • Any combination of Voice Minutes, Messages, and Automation Runs
  • Volumes tuned precisely to your business’s real demand
  • Pricing calculated based on underlying usage cost
  • Ideal for high-growth teams, multi-location operations, and enterprise-level systems
  • No wasted capacity — pay only for what you actually need
  • Designed to eliminate overages with a perfectly balanced allocation
  • Minimum Pack Value 1000€
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How We Recommend Your Pack

We assess your expected call volume, messaging activity, automation frequency and the number of systems involved. This ensures you select the right pack without unexpected overages.

  • Call volume
  • Messaging activity
  • Automation load
  • System complexity

Frequently Asked Questions

During onboarding, you choose one of two options:

Option A — Automatic Top-Up

Your system automatically purchases the same pack again when below 10% balance so your operations never stop.

Option B — Usage Alert

You receive a notification when your pack is under 10% balance, and you can top up manually.

No. Usage Packs have no expiration date.

They remain active until your business consumes the minutes, messages or automation runs associated with that pack.

No.

Custom Mix & Match bundles require a minimum value of €1,000.

If your usage requirements are below that threshold, simply purchase the standard Voice, Message or Automation Packs individually.

An Automation Pack provides a fixed number of automation workflow executions.

A “run” means one complete execution of a workflow, triggered by an event or schedule.

Example:

If you buy 5,000 runs, your workflows can execute 5,000 times in total.

Any minute used by your AI Phone system, including:

• Incoming calls

• Outgoing calls

• Ring time

• Hold time

• System processing time

Everything is billed in full-minute increments.

Message usage includes:

• WhatsApp messages

• SMS

• Web chat

Each AI-processed message counts as one unit, regardless of the platform.

During the discovery call, we assess your:

• Call volume

• Message traffic

• Automation workflow activity

• Number of integrated systems

• Peak season patterns

Based on this, we recommend the most efficient pack so you avoid unexpected overages.

Any usage beyond your pack is billed at the standard overage rate:

• €0.75 per voice minute

• €0.02 per message

• €0.05 per automation run

Upgrading to a larger pack reduces costs significantly.

Yes.

You can purchase additional packs at any moment, or upgrade to a larger volume pack whenever your demand increases.

No.

Once purchased, Usage Packs are non-refundable, as they immediately allocate resource capacity on our automation infrastructure.

Ready to Get Started?

We'll help you choose the right structure based on your workflows and goals.

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