Your Automation, Maintained and Evolving
What Is the Platform Retainer?
Platform Retainer Plans
Choose the ongoing support package that keeps your automation running reliably every day.
Starter
- Support for a small number of straightforward automation tasks
- One main communication channel (phone, WhatsApp, chat, or email)
- Basic system monitoring
- Light monthly improvements
- Access to the integrations configured in setup
Operational
- Support for multiple automation areas
- Two active channels (e.g., phone + WhatsApp)
- Regular monitoring and optimisation
- Coordination between key systems (CRM, bookings, payments, support)
- Adjustments as operations evolve
Pro
- Support for a wide range of automated processes
- Multi-channel support (phone, WhatsApp, chat, email)
- Frequent monitoring + proactive optimisation
- Coordination across several major systems
- Support for high-volume daily interactions
Enterprise
- Custom retainer aligned with your volume & operational structure
- Advanced monitoring and performance reviews
- Support across multiple departments or brands
- Coordination with several enterprise systems
- Strategic planning for expansions and new automation phases
Which Setup Package Is Right for You?
Starter — Best for Light, Simple Operations
Choose this if:
- - You only need support for a small number of straightforward automated tasks
- - You use one main communication channel (phone, WhatsApp, chat, or email)
- - Your system does not change often
- - You want stable ongoing support without complexity
Typical examples:
- - Handling basic enquiries or simple task routing
- - Maintaining one internal workflow (e.g., tagging, reminders, simple reporting)
- - Small teams with predictable daily operations
Operational — Best for Everyday Business Use
Choose this if:
- - You rely on automation across several parts of your daily operations
- - You use up to two communication channels (for example: phone + WhatsApp)
- - Your workflows require periodic adjustments or performance checks
- - You want automation that adapts as your business grows
Typical examples:
- - Multi-step customer workflows (booking, scheduling, follow-ups)
- - Customer replies + internal actions (alerts, notifications, staff handovers)
- - Automating 2–3 connected tools when events occur
Pro — Best for High-Activity Teams and Companies
Choose this if:
- - You have many automated processes running every day
- - Several teams or departments rely on automation
- - You use multiple major systems that must coordinate reliably
- - You need regular optimisation and proactive improvements
Typical examples:
- - Multi-channel interaction (phone, WhatsApp, chat, email)
- - Coordination between CRM, finance, support, bookings and internal tools
- - Automation with branching logic and frequent updates
Enterprise — Best for Large or Complex Operations
Choose this if:
- - You operate at high volume or across multiple locations/brands
- - You rely on several critical systems that must work together
- - You have complex workflows with many steps, conditions or exceptions
- - You require structured monitoring, reporting and performance reviews
Typical examples:
- - Department-wide or company-wide task routing
- - Integrations with CRM, ERP, finance, HR, or support systems
- - End-to-end operational automation across the entire organisation
How Your Retainer Works
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1
Ongoing System Monitoring
We continuously track your automations, integrations and communication channels to ensure everything runs smoothly day-to-day.
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2
Reliability & Issue Prevention
We detect bottlenecks, errors or failures early and take corrective action to keep your system stable.
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3
Monthly Adjustments & Improvements
We apply refinements, minor updates and optimisations within your retainer tier so your system evolves with your operations.
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4
Support & Change Requests
We assist with eligible changes, answer operational questions and guide you when a request requires a scoped upgrade or project.
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5
Performance Review & Future Planning
We periodically review usage, efficiency and results to ensure your automation remains healthy and performs at the highest standard.
Frequently Asked Questions
Fair usage is the monthly allocation of minutes, messages and workflow executions included in your retainer plan. It is part of the retainer fee and separate from Usage Packs.
Yes. You can redistribute unused functions, but not in equal proportions. Reallocation is based on usage cost.
Fair usage resets every month as part of your retainer plan.
Additional usage is simply billed through Usage Packs.
Yes. All retainer plans renew monthly and can be upgraded at any time.
Yes. You can move to a higher tier whenever your usage or complexity increases.
No. Setup is a one-time project. The retainer covers ongoing operation and support.
No. Allocations reset monthly to ensure stable performance and predictable operation.
We recommend a tier based on your interaction volume, number of task categories, systems involved, and expected frequency of updates. Contact Us and we can recommend you the most suitable plan for your business.
Ready to Get Started?
We'll help you choose the right setup based on your workflows and goals.
Build Your Plan